Support

Returns & Refunds

If we got it wrong, we fix it. Start a claim below and you will hear from a person, not a form letter. Custom work cannot be restocked, so this page is honest about what we can and cannot take back.

Damaged in transit

Tell us within 5 days with photos, and keep the packaging. We replace it.

Defect or not as approved

14 days from delivery, with photos. We reprint the affected pieces or refund them.

Changed your mind

Custom goods cannot be returned. Cancel before production and we refund what we have not spent.

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Reason

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Find Your Order

Enter your order details to begin the return process.

Order Numbere.g. 1234

Email Address

Need help? support@printpire.com

Return policy, in short

Defective, misprinted, or not matching your approved proof: we reprint or refund, and we pay the return shipping
Damaged in transit: tell us within 5 days with photos, and keep the packaging
Quality or defect claims: within 14 days of the delivery scan, with photos
Custom and personalized items cannot be returned or refunded unless one of the above applies
Errors in artwork you supplied or approved, and change of mind, are not refundable

Full detail, including production tolerances and what counts as a defect, is in our Terms. Not sure whether your issue qualifies? Email support@printpire.com and ask. We would rather sort it out than have you guess.