Terms of Service

1. Agreement to Terms

Welcome to PrintPire. These Terms of Service ("Terms") govern your access to and use of our website at printpire.com and our custom printing services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these terms, you may not access the website or use our services.

2. Products and Services

PrintPire provides custom printing services including but not limited to:

• Custom hats (truckers, snapbacks, dad hats, beanies)
• Custom polo shirts
• Embroidery services
• Custom stickers and labels
• Die-cut and holographic stickers
• Business cards and promotional materials

Product availability, pricing, and specifications are subject to change without notice.

3. Ordering and Payment

Order Acceptance

All orders are subject to acceptance by PrintPire. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraud.

Pricing

All prices are displayed in US Dollars (USD) and are subject to change without notice. Prices do not include applicable taxes or shipping charges, which will be calculated at checkout.

Payment

We accept major credit cards, debit cards, and other payment methods as displayed at checkout. Payment is required in full before production begins. You represent and warrant that you have the legal right to use any payment method you provide.

4. Artwork and Design Guidelines

Artwork Submission

You are responsible for providing print-ready artwork that meets our specifications. We recommend vector formats (AI, EPS, PDF) or high-resolution raster images (300 DPI minimum).

Proofing Process

For custom orders, we will provide a digital proof for your approval before production. It is your responsibility to carefully review the proof for accuracy, including spelling, sizing, colors, and design elements. Once you approve a proof, we are not responsible for errors that were present in the approved proof.

Color Accuracy

While we strive for color accuracy, slight variations between your screen display and the final printed product are normal and expected. For exact color matching, please provide Pantone (PMS) color codes.

5. Intellectual Property

Your Content

By submitting artwork or content to PrintPire, you represent and warrant that:

• You own the rights to the content or have obtained all necessary permissions
• The content does not infringe on any third party's intellectual property rights
• The content does not violate any applicable laws or regulations

Prohibited Content

We reserve the right to refuse any order containing content that we deem, in our sole discretion, to be:

• Infringing on copyrights, trademarks, or other intellectual property rights
• Obscene, defamatory, or hateful
• Promoting illegal activities
• Fraudulent or deceptive

6. Production and Shipping

Production Time

Production begins after payment is received and artwork is approved. Standard production time is 3-5 business days. Rush options may be available for an additional fee.

Shipping

We ship to addresses within the United States and select international destinations. Shipping times and costs vary based on location and shipping method selected. We are not responsible for delays caused by carriers or customs.

Delivery

Risk of loss and title for items pass to you upon delivery to the carrier. We are not responsible for lost, stolen, or damaged packages after delivery confirmation.

7. Returns and Refunds

Satisfaction Guarantee

We stand behind the quality of our products. If you receive a product that is defective, damaged in transit, or does not match the approved proof, please contact us within 7 days of delivery.

No Returns on Custom Products

Due to the custom nature of our products, we cannot accept returns or provide refunds for:

• Orders printed according to approved proofs
• Errors in customer-supplied artwork
• Change of mind or no longer needed
• Color variations within acceptable tolerances

Defective Products

If you receive defective products, we will, at our discretion, either reprint the order or provide a refund. Please provide photos of the defective items when contacting support.

8. SMS/Text Messaging Terms

Program Description

PrintPire offers an SMS notification service for order-related communications. By opting in at checkout, you agree to receive recurring automated text messages from PrintPire regarding your orders, including order confirmations, shipping updates, delivery notifications, and design proof approvals.

Consent and Opt-In

You may opt in to receive SMS messages by checking the SMS consent checkbox during checkout at printpire.com/checkout. The checkbox is unchecked by default. Opting in to SMS is not a condition of purchase. You may complete your order without opting in to text messages.

How SMS Consent Appears at Checkout

During checkout, customers see the following unchecked checkbox in the contact information section:

Message Frequency

Message frequency varies based on your order activity. You will typically receive 2-5 messages per order (order confirmation, proof ready, shipping notification, delivery update). We do not send marketing or promotional messages via SMS.

Message and Data Rates

Message and data rates may apply. Please contact your mobile carrier for pricing details related to text messaging on your plan.

How to Opt Out

You may opt out of SMS messages at any time by replying STOP to any message from PrintPire. You will receive a one-time confirmation that you have been unsubscribed. After opting out, you will no longer receive text messages from us. You may opt back in by replying START or by checking the consent box at your next checkout.

Help

For help, reply HELP to any message or contact PrintPire customer support at support@printpire.com.

Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. For more details, see our Privacy Policy.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. PrintPire is not responsible for messages that are not delivered due to carrier issues, device incompatibility, or changes to your mobile number.

9. Limitation of Liability

To the maximum extent permitted by law, PrintPire shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

Our total liability for any claim arising out of or relating to these Terms or our services shall not exceed the amount you paid for the specific order giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless PrintPire and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with:

• Your use of our services
• Your violation of these Terms
• Your violation of any third party rights, including intellectual property rights
• Any content you submit to us

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved exclusively in the courts located in Prince George's County, Maryland.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the new Terms.

13. Contact Information

If you have any questions about these Terms, please contact us:

• Email: support@printpire.com
• Website: printpire.com/contact