Legal
These terms are the agreement between you and PrintPire every time you request a quote, upload artwork, approve a proof, or place an order. We have written them to be read, with a plain-English summary above each section. If you read only three, make them Sections 10, 17 and 39: proof approval, payment disputes, and how disagreements get resolved.
Custom means final
Once you approve a proof and we start production, the order cannot be cancelled or returned. Your approval is the go signal.
We fix real problems
Defective, misprinted, or not-as-approved? Tell us within 14 days with photos and we reprint or refund. No fine print.
Ordering for a venue?
Convention centers can reject a banner with no fire certificate. Read Section 22 before you order.
Talk to us first
You agree to contact us and give us 15 days to resolve an issue before filing a card dispute or a legal claim.
The agreement
In plain English · Ordering, uploading artwork, approving a proof, or paying an invoice means you accept these terms.
These Terms of Service (the "Terms") govern your access to printpire.com, its subdomains, our design tools, our quote and proofing systems, and every product or service PrintPire provides (together, the "Services"). "PrintPire," "we," "us" and "our" mean PrintPire and its owners, officers, employees, contractors, and affiliates. "You," "your" and "Customer" mean the person or entity using the Services.
By submitting artwork, requesting or approving a quote, adding an item to your cart, approving a proof, paying an invoice, creating an account, or accepting delivery, you agree to be legally bound by these Terms and by every policy referenced in them. If you do not agree, do not use the Services.
If you accept these Terms on behalf of a company, organization, school, church, or any other entity, you represent that you are authorized to bind that entity, and you and that entity are both bound.
Under the federal E-SIGN Act and the Maryland Uniform Electronic Transactions Act, you consent to transact with us electronically. Clicking a button labeled to indicate assent, ticking a consent box, uploading a file, or submitting payment is your electronic signature and has the same legal effect as a handwritten one. We record the date, time, and technical details of that action (see Section 18).
Your agreement with us is made up of these Terms, our Privacy Policy, our Returns and Refunds process, and any written quote, estimate, invoice, or statement of work we send you. If they conflict, the order of precedence is: (1) a written quote, estimate, or invoice signed or approved by you; (2) these Terms; (3) any other page on our site. Marketing copy, blog posts, product-page summaries, and chat replies are informational and do not modify these Terms.
Purchase orders
If you send us a purchase order, we may reference its number for your convenience, but any pre-printed terms on it are rejected and have no effect. Only a document signed by an authorized PrintPire representative can vary these Terms.
In plain English · Real humans, real phone number. Reaching us is always faster than a dispute.
Business
Support
Phone and text
Privacy requests
Legal and IP notices
Mailing address
Web
Before you dispute a charge
Email support@printpire.com or call (202) 702-2871. We answer, and we would rather reprint your order than argue with your bank about it. Section 17 sets out the process you agree to follow.
Our facility is a production shop, not a retail store. It is not open for walk-in customers, and orders are not available for public pickup unless we have arranged it with you in writing for a specific order.
In plain English · You must be 18 or older, and you are responsible for what happens under your login.
You must be at least 18 years old, or the age of majority where you live, to place an order or create an account. By using the Services you represent that you meet that requirement and that you are not barred from receiving goods or services under US law.
We may suspend or close any account, cancel any pending order, and refuse future service, at our discretion, including where we reasonably suspect fraud, chargeback abuse, intellectual-property infringement, abuse of our staff, or breach of these Terms.
Ordering, pricing and payment
In plain English · Prices and quotes can change until you pay. Obvious pricing errors are not binding on us.
PrintPire produces custom printed and decorated goods, including but not limited to stickers, labels, magnets, window clings, DTF transfers and gang sheets, apparel and headwear decoration (screen print, DTG, embroidery, heat transfer), banners, signage, event graphics, and related products. Product availability, materials, substrates, suppliers, specifications, and prices may change at any time without notice.
Prices are in US Dollars and exclude taxes, duties, and shipping unless expressly stated. If a product is listed at an obviously incorrect price because of a typographical, data, calculator, or system error, we may cancel or decline the order even after it is confirmed, and we will refund you in full. We are not obligated to fulfill an order at a manifestly erroneous price.
Promotional pricing
Sale prices, coupon codes, and free-shipping thresholds apply only while displayed and only to qualifying items. They are not retroactive to orders already placed, and they cannot be combined except as our system allows at checkout (Section 30).
In plain English · Your order is an offer. Our acceptance is when we charge you and begin work. Payment is due up front.
Submitting an order is an offer to buy. No contract is formed until we accept it, which happens when we successfully charge your payment method and issue an order confirmation. An automated confirmation email acknowledging receipt is not, by itself, acceptance. We may refuse or cancel any order, in whole or in part, for any lawful reason, including product availability, suspected fraud, incomplete artwork, or content we decline to print under Section 25.
For large, custom-material, or multi-stage jobs we may require a non-refundable deposit covering materials and setup. Where you save a payment method or authorize a balance charge, you authorize us to charge that method for the agreed amount when the milestone is reached. We will tell you the amount and timing before you authorize it.
In plain English · The charge shows as "PRINTPIRE". If you do not recognize a charge, call us before calling your bank.
Charges from us appear on your card or bank statement as PRINTPIRE or PRINTPIRE.COM, followed by our support phone number where the issuer displays it. Depending on your bank, a charge may first appear as a pending authorization and settle one to three business days later.
Do not recognize a charge?
Someone in your household or organization may have ordered, or the trade name on the statement may not match the brand you bought from. Call (202) 702-2871 or email support@printpire.com with the last four digits of the card and the charge amount. We will identify the order within one business day. This takes minutes. A bank dispute takes months and, under Section 17, may cost you a fee.
You will receive an order confirmation email at the address you provide, itemizing what you bought, what you approved, and what you paid. Keep it. It is the fastest way to match a statement line to an order. If you did not receive it, check spam and then contact us: an undelivered confirmation does not affect the validity of the order.
Artwork, design and approval
In plain English · You promise you have the right to print what you send us. We do not check, and we are not liable if you do not.
"Artwork" means every file, image, logo, photograph, illustration, font, typeface, text, layout, mark, design, QR code, and branding element you submit to us or create in our tools, in any format, including anything generated or assisted by artificial intelligence.
You represent and warrant that you own all rights in the artwork you submit, or that you hold every license, permission, release, and consent needed to reproduce it on the products you ordered, for the quantity you ordered, and for the use you intend.
We have no duty to investigate, verify, or confirm that you own or are licensed to use anything you send us, and we do not do so. We rely entirely on your warranty above. If a third party asserts a claim about artwork you supplied, Section 37 (Indemnification) applies, and you are responsible for the defense and the outcome.
You keep ownership of your artwork. You grant us a limited, non-exclusive, worldwide, royalty-free license to store, transmit, reproduce, resize, reformat, color-separate, RIP, screen, digitize, and print your artwork solely to (a) produce and deliver your order, (b) share it with the production partners and carriers needed to fulfill your order, and (c) keep an archival copy for reorders, quality investigation, and dispute evidence. Section 27 covers the separate, optional question of showing finished work in our portfolio.
Low-resolution files
If you approve a file we have flagged as below our recommended resolution, you accept the printed result, including softness, pixelation, or visible artifacts. That is not a defect and is not eligible for reprint or refund.
In plain English · If you print AI-generated art, the legal risk of that art is yours, not ours.
You may submit artwork generated or assisted by AI tools, including tools we make available on our own site. If you do:
Any AI feature we offer on our site is a convenience, provided as is. Its output is a starting point for you to review, not a guarantee of print suitability, originality, or legal clearance.
In plain English · Pay us to design something and you own the final artwork once the invoice is paid. We keep our templates and source files.
Where you buy a design service, a layout fee, a setup fee, or any creative work from us, this section governs it. It applies whether the service was bought as an add-on at checkout or quoted separately.
You own the finished design
On full payment of the invoice, we assign you all rights we hold in the final delivered artwork created for your order. You can use it anywhere, with anyone, forever. We do not hold your own branding hostage.
What that assignment does not transfer, because we could not give it away even if we wanted to:
Until the invoice is paid in full, we retain all rights in the design and you have no license to use it, including in comps, pitches, or on social media. Concepts we present and you do not select stay ours.
Design work is our interpretation of your brief. Taste is not a defect: disliking a concept is a reason to use a revision round, not a basis for a refund. Section 27 covers whether we may show the finished work.
In plain English · Your approval is the point of no return. Approve the proof carefully: after that, errors in it are yours.
For most custom orders we prepare a digital proof, a mockup, or an on-screen layout preview for you to approve before production. Where a proof is provided, production does not start until you approve it.
When you approve a proof, you confirm that you have checked it carefully and that it is correct in every respect. After approval, PrintPire is not responsible for any error that was visible in the approved proof, and the order is not eligible for reprint, refund, credit, or cancellation on that basis.
You are approving all of the following, and it is worth reading the list before you click:
Turnaround estimates begin when payment has cleared and the proof is approved, whichever is later. Revision rounds, unanswered proof emails, and late approvals push out the production, shipping, and delivery dates by at least the length of the delay, and often more if the delay costs us a production slot.
Where we offer a no-proof or print-as-submitted option and you select it, you instruct us to produce your order from the files you supplied, without further review, approval, or confirmation. In that case:
We keep the record
For every approval we record what was approved, the exact file and layout, the date and time, and the version of these Terms that was on screen. That record is what we provide to a card issuer if a charge is disputed (Section 17).
Production, delivery and claims
In plain English · Printing has normal variance. Color shift, small size differences, and slight over or under runs are expected.
Commercial printing and decoration are physical processes with accepted industry tolerances. Variation within the ranges below is normal, is not a defect, and does not entitle you to a reprint, refund, or credit.
Color
Color between runs
Cut and trim
Registration
Quantity
Materials
Sizing on apparel
Finish
If exact color, exact dimensions, or an exact count is critical to your use, tell us before you order and buy a pre-production sample. We cannot retroactively guarantee a tolerance you did not specify.
In plain English · Production times are estimates, not guarantees. If your order is for a dated event, tell us and build in slack.
Production time is the time in our shop and excludes shipping transit, weekends, and holidays. It starts when payment has cleared and artwork is approved, whichever is later. Standard production is typically three to five business days, and product pages give the current estimate for each item.
All turnaround, ship, and delivery dates are estimates and are not guaranteed, unless we have confirmed a specific guaranteed date for your specific order in writing, signed by an authorized PrintPire representative.
A rush fee buys priority in our production queue and, where selected, an expedited shipping service. It is not a delivery guarantee. Rush fees are earned when we schedule the job and are not refundable because a carrier ran late, a proof was approved late, or a supplied file had to be re-worked.
Read this if your order is for a wedding, a game, a launch, or a trade show
Order early and tell us the in-hand date in writing when you order. Even then, and to the maximum extent permitted by law, PrintPire is not liable for any loss arising from an order that arrives after your event, including event cancellation costs, venue or vendor fees, travel, lost sales, lost sponsorship, replacement-purchase costs, or disappointment. Our total liability for a late order is capped at what you paid for that order, as set out in Section 36.
If we can see that we will miss a date you gave us, we will tell you as soon as we know and offer you the choice of expediting, changing the specification, or cancelling for a refund of the unproduced portion.
In plain English · Title and risk pass to you when we hand the package to the carrier. Wrong addresses are not refundable.
Shipping charges are calculated at checkout based on the products ordered and the destination. Free-shipping thresholds, where offered, apply only to qualifying products and only to the contiguous United States. Current rates and thresholds are the ones displayed at checkout.
Title and risk of loss pass to you when we deliver the goods to the carrier. From that moment the shipment is yours, and any claim for loss or damage in transit is between you, the carrier, and any shipping insurance you purchased.
Where we ship outside the United States, you are the importer of record. You are responsible for all duties, taxes, brokerage, and customs fees, and for confirming that the goods may lawfully be imported. Refused or abandoned international shipments are not refundable. You certify that you are not located in, and will not forward goods to, any country or party subject to US sanctions or export restrictions.
Multi-product orders may ship in more than one package, sometimes from more than one production facility, and may arrive on different days. A partial arrival is not a shortage until the last tracked package has been delivered.
In plain English · Check your order as soon as it arrives. Damage claims within 5 days, quality claims within 14 days, with photos.
You must inspect every order promptly on arrival. Claims must be submitted to support@printpire.com inside these windows, measured from the carrier's delivery scan:
Shipping damage
Shortage or wrong item
Print quality, defect, or not-as-approved
Pickup orders
Claims made after the applicable window are waived. Do not use, apply, press, install, distribute, resell, or discard goods you intend to claim on: doing so accepts them and ends the claim.
We may ask you to return some or all of the goods, at our cost, before we approve a reprint or refund. We may also ask for the goods to be photographed against a ruler or color reference. Reasonable cooperation with an investigation is a condition of any remedy.
In plain English · You can cancel before production starts. After that, you are billed for work already done.
Before proof approval and before production
After proof approval, before production starts
After production has started
After the order has shipped
Special-order or supplier-direct items
Production "starts" when we begin any of: film or screen output, digitizing, RIP and imposition, media loading, garment or blank allocation, or transmission of the job to a production partner. We will tell you honestly what stage a job is at when you ask.
Changes requested after approval are treated as a new order unless we confirm otherwise in writing. We may accept a change and re-quote, and doing so resets your turnaround estimate.
In plain English · Custom goods are not returnable. If we got it wrong, we reprint or refund. If you got it wrong, we cannot.
Every product we make is manufactured to your specification and cannot be restocked or resold. Custom goods are final sale and are not returnable or refundable except as set out in this section.
If you report a valid claim inside the windows in Section 14, we will, at our option, reprint the affected portion of the order or refund it, where the problem is:
Start here
Use our Returns and Refunds page to open a claim, or email support@printpire.com with your order number and photos. We do not need you to fight us for a real defect.
Payment disputes and fraud
In plain English · Contact us first and give us 15 days. Filing a dispute without doing that is a breach of this agreement.
This section does not, and cannot, take away any right you have under federal law or your card network's rules. It sets out what you agree to do first, and what happens if you skip it.
Before initiating any chargeback, payment reversal, ACH return, or dispute with your card issuer, bank, or payment provider, you agree to contact PrintPire in writing at support@printpire.com describing the problem, and to give us fifteen (15) calendar days to investigate and resolve it.
This is not a formality. Most disputes we receive are resolvable in a single email, and most are one of three things: a statement descriptor the cardholder did not recognize (Section 6), a delivery that had already happened, or an approved proof the cardholder had not seen. Talking to us is faster than a dispute for you, and cheaper for both of us.
You acknowledge and agree that we may compile and submit to your issuer, network, or payment processor a complete evidence record, and that you consent to our retaining it for that purpose. That record includes, where applicable:
Unauthorized use of your card
If you believe your card was genuinely used without your permission, contact us and your issuer immediately. We will investigate, we will cooperate fully, and we will not charge a fee. Nothing in this section is meant to discourage a real fraud report.
In plain English · We screen orders and record how they were placed. That protects you as much as it protects us.
We and our payment processors screen orders for fraud. That may include address verification (AVS), card security code checks, device and IP analysis, velocity checks, and manual review. We may contact you to verify an order, may require additional verification before shipping, and may cancel and refund any order we cannot verify.
We keep a record of how each order and approval was made, including timestamps, IP address, general location derived from IP, browser and device characteristics, the pages and consent language displayed, and the actions you took. We keep this for fraud prevention, security, dispute evidence, and legal compliance, as described in our Privacy Policy.
Placing or attempting to place a fraudulent order, using a payment method you are not authorized to use, or coordinating chargeback abuse may be reported to the payment networks, to industry fraud databases, and to law enforcement.
In plain English · How and where you apply the product is on you. Test first. Heat-press settings and surfaces vary enormously.
Our responsibility ends with producing goods that match your approved proof and are free from manufacturing defects. Everything that happens after that depends on conditions we do not control.
You assume all risk arising from the application, installation, pressing, curing, laundering, storage, display, and use of the products, and from your choice of surface, garment, substrate, equipment, and environment.
Products are not toys. Small items, sticker sheets, and packaging can be a choking hazard and should be kept away from small children. Nothing we produce is certified for use as safety signage, personal protective equipment, a medical device, a food-contact surface, or a child-safety product unless we have confirmed that certification in writing for your specific order.
Product compliance and specialty work
In plain English · For food, supplement, cosmetic and similar labels, you are the responsible party. We print what you approve, we do not vet it.
We print labels, packaging, and signage used in regulated categories. In every one of them, the brand named on the product is the legally responsible party, not the printer.
PrintPire does not review, verify, or certify your artwork for regulatory compliance, and you must not rely on us to do so. You are the responsible party for the content, claims, and format of anything we print for you.
This applies with particular force to, without limitation:
Food and beverage
Dietary supplements
Cosmetics and personal care
OTC drug and medical
Cannabis, hemp and CBD
Alcohol and tobacco or vape
Chemicals and household
California Proposition 65
We may decline any regulated job at our discretion, and we may ask for written confirmation that you have cleared the artwork with your own regulatory advisers. Section 37 applies to any claim arising from content you specified.
In plain English · Tell us before you order if it is for kids 12 and under. Those goods carry federal testing duties that are yours, not ours.
You must tell us in advance
If any item you order is designed or intended primarily for children 12 years of age or younger, you must tell us in writing before production. Decorated apparel, stickers, and novelty items all count. We may decline the order, and we will certainly decline it if we learn about the intended use afterwards.
Children's products in the United States are governed by the Consumer Product Safety Improvement Act. Among other things, that regime requires third-party testing for lead content, lead in surface coatings, and phthalates, a Children's Product Certificate, and permanent tracking labels. Changing an ink or a component can trigger re-testing.
PrintPire does not perform CPSIA testing, does not issue Children's Product Certificates, and does not apply tracking labels. Unless we have expressly agreed otherwise in writing for your order, you are the manufacturer or importer of record for the finished goods and you hold all certification, testing, labeling, and recordkeeping obligations.
Nothing we print is a toy, a pacifier, sleepwear, or child-safety equipment, and none of it is certified for those uses.
In plain English · Convention centers can reject a banner that has no fire certificate. Ask us for certified material before you order.
Read this before ordering anything for a venue
Convention centers, hotels, arenas, and schools routinely require that every banner, drape, table cover, and hanging sign be flame resistant, and a fire marshal can test and reject non-certified material on load-in day. Our standard materials are not supplied as NFPA 701 certified unless you ask and we confirm it in writing for your order.
To the maximum extent permitted by law, PrintPire is not liable for any loss arising from a venue, fire marshal, or event organizer refusing, removing, or fining material for want of certification, including booth shutdown, event losses, and replacement costs, where certification was not agreed in writing for that order.
In plain English · We build the sign to the spec you give us. Whether the installed sign complies also depends on where you mount it.
Accessibility compliance for permanent signage is a function of both fabrication and installation. We control only the first.
Signage produced for wayfinding, egress, occupancy, fire, or life-safety use is supplied as decorative or informational printing only, and is not certified life-safety equipment, unless we have agreed otherwise in writing.
Events, delivery and on-site work
In plain English · If we agree to deliver, set up, or work on site, this is who is responsible for what, and what we are not liable for.
Most orders ship. This section applies only where we have agreed in writing to deliver, install, set up, staff, or strike at a venue or event. Where we have not, Section 13 governs and our obligation ends when we tender the goods to the carrier.
Nothing in this section limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Everything else remains subject to the cap in Section 36.
Content, intellectual property and reviews
In plain English · We can decline any job, for any reason, at any point, and refund you.
We may refuse, cancel, or stop any order at our sole discretion, before or during production, and refund the unproduced portion. Reasons include, without limitation, content that we believe:
Refusing an order is not a judgment about you and is not an accusation. It is our right to choose our work. Where we decline after taking payment, we refund the unproduced portion promptly. Where we decline after production has begun because content turned out to be prohibited, we may retain costs already incurred.
In plain English · If we are printing something that infringes your rights, tell us and we will act on it.
We respect intellectual property and expect our customers to. If you believe material submitted through our Services infringes a copyright you own or control, send a written notice to legal@printpire.com including:
On a valid notice we will remove or disable the material, cancel any affected order, and notify the customer who submitted it. That customer may submit a counter-notice containing the elements required by 17 U.S.C. section 512(g). We terminate the accounts of repeat infringers. Trademark, right-of-publicity, and other non-copyright complaints may be sent to the same address with equivalent detail.
Knowingly making a material misrepresentation in a notice or counter-notice can make you liable for damages under 17 U.S.C. section 512(f).
In plain English · We may photograph what we make and show it in our portfolio. Tell us not to and we will not.
Unless you tell us otherwise, you grant us a non-exclusive, royalty-free, worldwide license to photograph, film, and display finished work we produced for you in our portfolio, website, social media, printed samples, trade-show displays, and advertising, and to identify you as the customer where your branding is visible in the work itself.
Opt out any time
Email support@printpire.com with your order number and ask us not to show it, either before we produce it or afterwards. We will honor it, and we will remove existing images from surfaces we control within a reasonable time. There is no downside to asking and it does not affect your pricing or your place in the queue.
This license does not let us resell your design, license it to anyone else, or produce it for another customer. It covers showing our own work only. It does not extend to artwork covered by a confidentiality agreement we have signed, or to any order marked confidential in writing before production.
In plain English · Reviews should be honest and yours. We can publish them, and we do not pay for them.
When you submit a review, photograph, testimonial, comment, or any other content to us or to our Services, you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use, reproduce, adapt, publish, and display it in connection with our business, with attribution as you provided it (for example, a first name and last initial).
Federal rules on consumer reviews and testimonials are strict, and we would rather over-explain our practice than have you wonder. We commit to the following, and you agree to the same when you post:
We may reply to reviews publicly, including with AI assistance. Any factual statement in a reply is checked by a person before it posts. If you believe a reply about your order is wrong, tell us at support@printpire.com and we will correct it.
Our website and tools
In plain English · Our calculators, design tools, and chat assistant are helpers. Only checkout and a written invoice are binding.
We provide calculators, product configurators, artwork checkers, design tools, mockup generators, and an AI-assisted chat assistant. They are provided for convenience, as is, and:
We may change, limit, or withdraw any tool at any time. Tool availability is not part of what you purchase.
Offers and taxes
In plain English · Offers are limited, one per order unless the cart says otherwise, and we can end them any time.
In plain English · Sales tax is added where required. If you are exempt, send the certificate before you order.
Prices exclude sales, use, excise, and similar taxes. We collect and remit tax where we are required to, based on the shipping destination and applicable law, and the amount is shown at checkout.
If you are exempt, send a valid, signed exemption certificate for the applicable jurisdiction to support@printpire.com before placing the order. We cannot refund tax already collected and remitted on a completed order. You are responsible for the accuracy of any certificate you provide, and you indemnify us for any tax, interest, and penalty assessed because a certificate you gave us was invalid or misused.
In plain English · Do not scrape, break, overload, or reverse-engineer the site.
All site content, code, design, layout, text, graphics, photography, product imagery, pricing logic, and software are owned by PrintPire or our licensors and are protected by intellectual-property law. You may view and use the site for your own ordering purposes only. You agree not to:
In plain English · We are working toward WCAG 2.1 AA. If something blocks you, tell us and we will help you order and fix the page.
We want everyone to be able to buy from us. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, and we treat accessibility defects as ordinary bugs rather than a separate project.
If any part of this site blocks you, tell us
Email support@printpire.com or call (202) 702-2871 with the page and what happened. We will help you complete your order by phone or email straight away, at the same prices, and we will fix the page. There is no separate accessible-only pricing and never will be.
Accessibility is ongoing work and we do not claim the site is perfect. This section is a commitment to respond and to remediate, not a warranty of conformance.
Risk and liability
In plain English · We use vetted partners and carriers. We stay responsible to you for the finished order.
Some products are produced, finished, or shipped by production partners, and payments, email, SMS, hosting, and file storage are handled by third-party providers. We remain responsible to you for the finished order under these Terms, and we share your information with those providers only as needed to fulfill it, as described in our Privacy Policy.
We are not responsible for the acts or omissions of carriers once a package is tendered, for third-party websites we link to, or for services a third party provides directly to you under their own terms. We act as an independent contractor. Nothing in these Terms creates a partnership, joint venture, employment, agency, or fiduciary relationship between us.
In plain English · Beyond the reprint or refund promise in Section 16, everything is provided as is.
Except for the express remedy set out in section 15, the services, the website, all tools, and all products are provided “as is” and “as available,” without warranty of any kind, express, implied, or statutory. To the maximum extent permitted by law, PrintPire disclaims all implied warranties, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty arising from course of dealing, course of performance, or usage of trade.
We do not warrant that the services will be uninterrupted, timely, secure, or error-free, that defects will be corrected, that any tool, estimate, or preview will be accurate, or that any product will be fit for a particular application, surface, environment, garment, regulatory use, or duration of service.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation of statutory consumer rights. Where that is the case, the exclusions above apply only to the extent permitted, and nothing in these Terms limits any right you have that cannot lawfully be limited.
In plain English · Our maximum liability is what you paid for the order in question. No lost profits, no event costs.
To the maximum extent permitted by law, PrintPire's total aggregate liability arising out of or relating to these Terms, an order, a product, or the Services, on any theory of liability, whether in contract, warranty, tort, strict liability, or otherwise, shall not exceed the amount you actually paid to PrintPire for the specific order giving rise to the claim.
To the maximum extent permitted by law, PrintPire shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profit, revenue, business, goodwill, data, opportunity, sponsorship, or anticipated savings, or for event cancellation or postponement costs, venue or vendor fees, travel or accommodation costs, replacement-purchase costs, staffing costs, business interruption, or reputational harm, even if we were advised that such damages were possible.
These limits are a fundamental basis of the bargain between us, and they apply even if a limited remedy is found to have failed of its essential purpose. They do not apply to liability that cannot lawfully be limited, including liability for death or personal injury caused by our negligence, for fraud, or for wilful misconduct.
In plain English · If someone sues us over your artwork or your use of what we made, you cover it.
You agree to defend, indemnify, and hold harmless PrintPire and its owners, officers, employees, contractors, production partners, and agents from and against all claims, demands, actions, liabilities, damages, judgments, settlements, fines, penalties, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to:
You will assume the defense within ten (10) days of our written notice. We may participate with counsel of our own choosing at your expense, and you may not settle any claim in a way that imposes an obligation or admission on us without our written consent. You waive any right of subrogation against us. This section survives completion of your order and termination of these Terms.
In plain English · Things outside anyone's control pause our obligations, they do not create liability.
We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disaster, severe weather, fire, flood, pandemic or public-health measure, war, terrorism, civil unrest, strike or labour dispute, equipment or press failure, utility or internet outage, cyber attack, carrier disruption, government action, import restriction, tariff change, and shortage or delay of materials, blanks, or components from suppliers.
If such an event delays an order materially, we will tell you and you may choose to wait, change the specification, or cancel the unproduced portion for a refund of that portion. That is your sole remedy for a force-majeure delay.
Disputes and governing law
In plain English · Talk to us first. Then individual arbitration in Maryland, with a small-claims option and a 30-day opt-out.
Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court and to have a claim heard by a jury or as part of a class action.
Before starting arbitration or any proceeding, you agree to send a written notice of dispute to legal@printpire.com describing the claim and the relief sought, and to give us 60 days to resolve it in good faith. We will do the same before bringing a claim against you. The limitation period in Section 40 is paused while this step runs.
If we cannot resolve it, any dispute arising out of or relating to these Terms, an order, a product, or the Services shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules (or its Commercial Rules where you are a business), rather than in court. The Federal Arbitration Act governs the interpretation and enforcement of this section.
Either of us may bring an individual claim in small-claims court instead of arbitration, if it qualifies and stays there. Either of us may also seek injunctive relief in court to stop infringement or misuse of intellectual property.
You and PrintPire each waive any right to a jury trial, and each agree to bring claims only in an individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of class proceeding.
If 25 or more similar claims are filed against us by or with the coordination of the same counsel, the claims will be batched in groups of no more than 50 for the purpose of filing fees and arbitrator appointment, and the parties will use the AAA's applicable multiple-case procedures. The limitation period in Section 40 is paused for unfiled claims in a batch.
You can decline arbitration
Email legal@printpire.com within 30 days of your first order under these Terms, with the subject line “Arbitration Opt-Out” and your name, order number, and the email on the account. Opting out costs you nothing, does not affect your order, pricing, or service in any way, and leaves the rest of these Terms fully in force. If you opt out, Section 41 governs where claims are brought.
If any part of this Section 39 is found unenforceable, that part is severed and the rest continues, except that if the class-action waiver is found unenforceable as to a particular claim, that claim only proceeds in court under Section 41 and the remainder stays in arbitration. This section survives termination of these Terms.
In plain English · Claims must be brought within one year. Product claims still need the Section 14 notice windows.
To the maximum extent permitted by law, any claim arising out of or relating to these Terms, an order, a product, or the Services must be filed within one (1) year after the cause of action accrues, or it is permanently barred.
This one-year outside limit is separate from, and does not extend, the shorter notice windows in Section 14. A quality claim reported to us on day 300 is out of time under Section 14 even though it is inside the one-year limit here.
In plain English · Maryland law, Prince George's County courts, for anything not going to arbitration.
These Terms and any dispute arising from them are governed by the laws of the State of Maryland, without regard to conflict-of-law rules, and excluding the UN Convention on Contracts for the International Sale of Goods. For any claim not subject to arbitration under Section 39, and for enforcement of an arbitration award, you and PrintPire consent to the exclusive jurisdiction and venue of the state and federal courts located in Prince George's County, Maryland, and waive any objection based on inconvenient forum.
If you are a consumer resident of another US state whose law gives you rights that cannot be waived, nothing here removes those rights. The Services are directed to customers in the United States, and we make no representation that they are appropriate or available elsewhere.
Communications and general terms
In plain English · We reach you by email at the address on your order. Keep it current and watch your spam folder.
You consent to receive notices, agreements, disclosures, proofs, invoices, receipts, and other communications from us electronically, by email to the address on your account or order, by SMS where you opted in, or by posting to our website. Electronic communications satisfy any legal requirement that a communication be in writing.
In plain English · Texts are opt-in only, order-related, and STOP works instantly.
PrintPire offers an SMS notification service for order-related communications. By opting in, you agree to receive recurring automated text messages from PrintPire about your orders, including order confirmations, proof-ready alerts, shipping and delivery updates, and support replies.
You opt in by ticking the SMS consent box during checkout at printpire.com/checkout. The box is unchecked by default. Consent to SMS is not a condition of purchase and you can complete any order without it.
As shown at checkout
This checkbox is unchecked by default. Only customers who voluntarily tick it receive SMS notifications. No pre-checked boxes are used. Opting in is not required to complete a purchase.
You do not have to text STOP
Federal rules require us to accept a request to stop by any reasonable means, and we do. Reply STOP, quit, end, cancel, unsubscribe, revoke, opt out, or anything else that plainly says stop. Or email support@printpire.com, call (202) 702-2871, use our contact form, tell our chat, or tell us in person. Any of those works, and none of them is more official than the others.
Your number is not shared
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.
In plain English · The version in effect when you ordered is the version that governs your order.
We may update these Terms. When we do, we change the effective date and the version number at the top of this page, and we archive the previous version.
Your order is locked to a version
The version of these Terms in effect on the date you placed your order governs that order, even if we change them afterwards. We record the version identifier with your order and your artwork approval, so there is never a question about which wording applied. To request the archived text of a prior version, email legal@printpire.com with your order number.
Material changes to Section 39 (arbitration) do not apply retroactively to a dispute of which we already had notice. Continuing to use the Services or placing a new order after a change means you accept the updated Terms for that new order.
In plain English · The usual closing clauses: severability, survival, assignment, no waiver, entire agreement.
In plain English · Ask us. We would rather explain a clause than argue about it later.
If anything here is unclear, or you want a clause explained before you order, contact us. We will walk through it with you.
Also worth reading
These documents work together and are all part of your agreement with us.
Aviso: este documento se publica en inglés, y la versión en inglés es la que rige. Si prefieres repasarlo en español, escribe a support@printpire.com y te lo explicamos punto por punto antes de que hagas tu pedido.