1. Introduction
PrintPire ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website printpire.com and use our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Information We Collect
Personal Data
We may collect personally identifiable information that you voluntarily provide when you:
- Create an account or place an order
- Subscribe to our newsletter
- Contact us for support
- Request a quote
- Upload artwork or designs
This information may include your name, email address, phone number, shipping address, billing address, and payment information.
Automatically Collected Data
When you visit our website, we automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
- Device identifiers
3. Mobile Application
When you use the Printpire Admin mobile application, we may collect additional information specific to mobile devices:
Device Information
- Device type and model
- Operating system version
- Unique device identifiers
- Mobile network information
Push Notifications
We may send push notifications about order updates, proof approvals, and important alerts. You can opt-out of push notifications at any time by:
- Adjusting your notification preferences in the app settings
- Disabling notifications in your device settings
Biometric Authentication
The app supports Face ID, Touch ID, and fingerprint authentication for secure access. Your biometric data is:
- Processed entirely on your device
- Never transmitted to or stored on our servers
- Used only to verify your identity locally
Local Storage
The app stores certain data locally on your device for offline access and improved performance, including authentication tokens (stored securely in encrypted storage), cached order and product data, and app preferences.
Device Permissions
The app may request the following permissions:
- Camera: To take photos for proofs and product images
- Photo Library: To select images for uploads
- Notifications: To receive order and proof updates
You can revoke these permissions at any time through your device settings.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.
Types of Cookies We Use
- Essential Cookies: Required for the website to function properly (shopping cart, authentication)
- Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics)
- Marketing Cookies: Used to track visitors across websites for advertising purposes
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
Google Analytics
We use Google Analytics to analyze the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered is used to create reports about the use of our website. Google's privacy policy is available at: https://policies.google.com/privacy
5. SMS/Text Messaging
PrintPire offers SMS/text messaging notifications for order confirmations, shipping updates, delivery notifications, design proof approvals, and promotional offers. By opting in to receive text messages from PrintPire, you consent to receive recurring automated text messages at the mobile number you provided.
What Information We Collect
When you opt in to SMS notifications, we collect your mobile phone number and your consent preferences. We use this information to send you transactional messages related to your orders and occasional promotional offers.
Mobile Information Non-Sharing Policy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How You Opt In
During checkout at printpire.com/checkout, customers see the following unchecked checkbox in the contact information section:
Checkout SMS Consent Checkbox
This checkbox is unchecked by default. Only customers who voluntarily check this box receive SMS notifications. No pre-checked boxes are used. Opting in is not required to complete a purchase.
How to Opt Out
You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message and will no longer receive text messages from PrintPire. You can opt back in at any time by replying START or by checking the SMS consent box during your next checkout.
Message Frequency and Rates
Message frequency varies based on your order activity. Typical messages include order confirmation, shipping notification, and delivery confirmation (approximately 2-5 messages per order). Message and data rates may apply depending on your mobile carrier and plan. Contact your carrier for details.
Help
For help with SMS messages, reply HELP to any message or contact us at support@printpire.com.
6. How We Use Your Information
We use the information we collect for various purposes, including:
- Processing and fulfilling your orders
- Sending order confirmations, shipping notifications, and proofs
- Providing customer support
- Sending promotional emails (with your consent)
- Improving our website and services
- Detecting and preventing fraud
- Complying with legal obligations
7. Sharing Your Information
We may share your information with third parties only in the following situations:
- Service Providers: Payment processors, shipping carriers, email services
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
8. Data Security
We use administrative, technical, and physical security measures to protect your personal information. This includes:
- SSL encryption for all data transmission
- Secure payment processing through trusted providers
- Regular security audits
- Limited access to personal information by employees
While we strive to protect your personal information, no method of transmission over the Internet is 100% secure.
9. Your Rights (GDPR - European Users)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights:
- Right to Access: Request copies of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Request limitation of processing
- Right to Data Portability: Request transfer of your data
- Right to Object: Object to processing of your personal data
- Right to Withdraw Consent: Withdraw consent at any time
To exercise these rights, please contact us at privacy@printpire.com
10. California Privacy Rights (CCPA)
California residents have specific rights regarding their personal information under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to request deletion of personal information
- Right to non-discrimination for exercising these rights
11. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order information is retained for 7 years for tax and legal purposes.
12. Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
13. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
14. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: privacy@printpire.com
- General Support: support@printpire.com
- Website: printpire.com/contact