1. Introduction
PrintPire ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website printpire.com and use our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Information We Collect
Personal Data
We may collect personally identifiable information that you voluntarily provide when you:
- Create an account or place an order
- Subscribe to our newsletter
- Contact us for support
- Request a quote
- Upload artwork or designs
This information may include your name, email address, phone number, shipping address, billing address, and payment information.
Automatically Collected Data
When you visit our website, we automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
- Device identifiers
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.
Types of Cookies We Use
- Essential Cookies: Required for the website to function properly (shopping cart, authentication)
- Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics)
- Marketing Cookies: Used to track visitors across websites for advertising purposes
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
Google Analytics
We use Google Analytics to analyze the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered is used to create reports about the use of our website. Google's privacy policy is available at: https://policies.google.com/privacy
4. How We Use Your Information
We use the information we collect for various purposes, including:
- Processing and fulfilling your orders
- Sending order confirmations, shipping notifications, and proofs
- Providing customer support
- Sending promotional emails (with your consent)
- Improving our website and services
- Detecting and preventing fraud
- Complying with legal obligations
5. Sharing Your Information
We may share your information with third parties only in the following situations:
- Service Providers: Payment processors, shipping carriers, email services
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
6. Data Security
We use administrative, technical, and physical security measures to protect your personal information. This includes:
- SSL encryption for all data transmission
- Secure payment processing through trusted providers
- Regular security audits
- Limited access to personal information by employees
While we strive to protect your personal information, no method of transmission over the Internet is 100% secure.
7. Your Rights (GDPR - European Users)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights:
- Right to Access: Request copies of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Request limitation of processing
- Right to Data Portability: Request transfer of your data
- Right to Object: Object to processing of your personal data
- Right to Withdraw Consent: Withdraw consent at any time
To exercise these rights, please contact us at privacy@printpire.com
8. California Privacy Rights (CCPA)
California residents have specific rights regarding their personal information under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to request deletion of personal information
- Right to non-discrimination for exercising these rights
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order information is retained for 7 years for tax and legal purposes.
10. Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: privacy@printpire.com
- General Support: support@printpire.com
- Website: printpire.com/contact